Disaster Recovery

Disaster Recovery Plan

Our disaster recovery plan is continuously reviewed and approved by executive management.

The disaster recovery plan contains confidential data, for this reason the document is not publicly accessible.

Our disaster recovery plan is regularly tested to identify changes in the environment and to include any new situations.

The plan was last tested in September 2020 and will be tested in September 2021.

Disaster Recovery Objectives

Our standard maximum tolerable period in which data might be lost in the event of a disaster, also known as the Recovery Point Objective (RPO) is 24 hours.

Our standard maximum tolerable period in which normal business operations must be restored in the event of a disaster, also known as the Recovery Time Objective (RTO) is six working days. The time taken to restore a system from backup depends on the size of your application and the severity of the disaster.

Additional backup services are available. For more information, please contact [email protected].

Backups

We know your data is mission critical.

Your data can be backed up more frequently at an additional cost. For more information, please contact [email protected].

Data Retention

We retain your data as long as it is necessary and relevant for our operations. In addition, we may retain data from closed accounts to troubleshoot problems, enforce our Terms of Service and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your data, we dispose of it in a secure manner according to our data retention and deletion policies.

We operate a GFS (Grandfather-Father-Son) retention policy which is a backup rotation scheme intended for long-term archiving.

Backups are held:

Data Recovery

Data recovery is available in the unlikely event of a disaster.

Any recovery of data due to user error is an additional chargeable service.

Redundancy

Redundancy is essential when providing a reliable service with high availability.