Sub-processors

Statement

ROI Software Distribution Ltd trading as ("we") use certain sub-processors to assist in providing our services.

Rightmarket Ltd trading as ("we") use certain sub-processors to assist in providing our services.

A sub-processor is a third party data processor engaged by , who has or potentially will have access to or process customer data (which may contain personal data).

We engage different types of sub-processors to perform various functions as explained below.

Engaging new sub-processors

We will provide notice via this policy of updates to the list of sub-processors that are utilised or which we propose to utilise to deliver our services.

We agree to keep this list updated regularly to enable our customers to stay informed of the scope of sub-processing associated with our services.

customers can object in writing to the processing of its personal data by a new sub-processor within thirty (30) days after updating of this policy and shall describe its legitimate reasons to object. If no objections are raised during such time period, the new sub-processor(s) shall be deemed accepted.

If you do not approve of a new sub-processor, then you may terminate any subscription for the affected service without penalty by providing, before the end of the relevant notice period, written notice of termination that includes an explanation of the grounds for non-approval. After termination, we will remove payment obligations for any subscriptions for the terminated service from subsequent invoices to you.

Sub-processors

The following is an up-to-date list (as of the date of this policy) of the legal entities of our sub-processors:

Entity NameEntity CountryFunction
Freshworks.IndiaCustomer support management
Google Inc.United States of AmericaAnalytics, form data capture and storage
HotJarMalta, EuropeWebsite analytics
HubdocCanadaInvoice accounting data entry
Hubspot Inc.United States of AmericaCustomer relationship management
Kayako Ltd.United KingdomCustomer support management
Klipfolio Inc.CanadaAnalytics
Mega.New ZealandData Storage.
Microsoft Corp.United States of AmericaOffice suite, platform infrastructure, advertisements and service data storage
Notion.United States of AmericaCustomer Success Platform.
Payment Solutions Ltd.United KingdomSmartDebit direct debit payment management
Rocket Science GroupUnited States of AmericaMailChimp email sending
SignRequest B.V.NetherlandsContractual signing
Xero Ltd.New ZealandAccounting
Zapier.United States of AmericaCross platform integrations.
Zoho Corporation.IndiaCustomer service desk.