Subprocessors

Statement

ROI Software Distribution Ltd trading as ("we") use certain subprocessors to assist in providing our services.

A subprocessor is a third party data processor engaged by , who has or potentially will have access to or process customer data (which may contain personal data).

We engage different types of subprocessors to perform various functions as explained below.

Engaging new subprocessors

We will provide notice via this policy of updates to the list of subprocessors that are utilised or which we propose to utilise to deliver our services.

We agree to keep this list updated regularly to enable our customers to stay informed of the scope of subprocessing associated with our services.

customers can object in writing to the processing of its personal data by a new subprocessor within thirty (30) days after updating of this policy and shall describe its legitimate reasons to object. If no objections are raised during such time period, the new subprocessor(s) shall be deemed accepted.

If you do not approve of a new subprocessor, then you may terminate any subscription for the affected service without penalty by providing, before the end of the relevant notice period, written notice of termination that includes an explanation of the grounds for non-approval. After termination, we will remove payment obligations for any subscriptions for the terminated service from subsequent invoices to you.

Subprocessors

The following is an up-to-date list (as of the date of this policy) of the legal entities of our subprocessors:

Name Function Location Transfer Mechanism
Freshworks Customer Support Management United States of America Standard Contractual Clauses
Google Inc. Forms and Questionnaires United States of America Standard Contractual Clauses
Kayako Ltd. Customer Support Management United Kingdom GDPR
Microsoft Corp. Platform Infrastruture United States of America & United Kingdom Standard Contractual Clauses
Rocket Science Group Mailchimp Email Sending United States of America Standard Contractual Clauses
Zoho Corporation Customer Service Desk Netherlands & Ireland GDPR